Testimonials

At Roger Young, we continually strive to provide an outstanding, personal customer service, encouraging our team to show initiative and provide unique levels of customer care.

We are always delighted when our customers take the time to let us know how pleased they were with our service; you can read just a few of these comments below.

"The Roger Young dealership is very welcoming to enter with well trained enthusiastic staff who take care to ensure your requests are listened to and accommodated to the best of their ability.My own experience was initiated via a website contact which was acted on promptly and efficiently by Jamie who conducted a successful sale with no hard sales technique and my wife and I were impressed both with the dealership,the staff,and Jamie this is a dealership to be recommended as trustworthy and courteous." June 2017


"Another excellent experience - would not hesitate to recommend to anyone." May 2017


"Professional service with a smile, nothing is too much trouble, follow up telephone calls to make sure you are happy with the car. First class service." April 2017


"The staff are very professional and efficient, friendly and helpful. The service is very good and they have the ability to make you feel like your custom is genuinely appreciated." March 2017


"The reception, service and total professional approach from all the staff is superb. I would have no issue in strongly recommending your company to friends and business acquaintances. I'm particularly impressed with the friendly atmosphere." February 2017


"Thorough professionalism, knowledgeable staff . Courteous and welcoming. High quality finish on vehicles. Easy accessibility for future servicing. Overall an immense experience. It has delivered everything as detailed in the specifications and more. Such a pleasure to drive." January 2016


"All the staff we met went out of their way to supply the right vehicle for our budget and requirements. Their advice was sound, it was genuine and gave us confidence in what we were getting. Ross, our Salesman was especially helpful we owe him a debt of gratitude." January 2016


"My wife and I have had experience of many car dealerships over the last 35 years and I can honestly say that Roger Young Land Rover have provided us with the best service we have had." January 2017


"Definitely worth the drive as it is not the closest dealership. Staff are professional and attentive. Nothing is too much trouble." December 2016


"Knowledgeable and very helpful sales staff with plenty of patience. An excellent test drive of our chosen model with every possible question answered and demonstrated. We were delighted by the experience and would not hesitate to recommend Roger Young." November 2016


"Staff were all friendly and helpful. Tony worked really hard to secure the sale and we were extremely happy with the way we were treated. Tony was a real gentleman, very patient with us when we changed the order a few times." November 2016


"The whole organisation is customer focused and this is evidenced by all the staff I encountered. James understands that sales is as much as about people and making it easy for a customer to buy. Tom demonstrated the car with knowledge and enthusiasm. It was one of the major factors in proceeding to buy. An unaccompanied drive may not have had a sale." November 2016


"An excellent after care service which has proven that Roger Young Land Rover are keen to look after their customers and are not wholly driven by sales." September 2016

“Absolutely thrilled with the outstanding service, flowers, red bow, the whole works, the whole team are a credit to Roger Young. the last time I received service like this was back in the day 1988.”


“Recently, my wife and I took delivery of our 2nd Discovery 4. I would like to say the whole process was most enjoyable and pleasant. The level of service provided by Tony Doyle and Kerry being 1st class. Dealing with the team at Roger Young makes purchasing a vehicle that much more enhancing and pleasurable.”


“They even offered to feed and walk my dog, cleaned my car and the cost was fair and exact. Other than carry me home park my car and put me to bed, nothing could be much better or improved in any way.”


“It is always a pleasure to go into the dealership to be greeted by so many welcoming happy people. Roger Youngs’ outstanding commitment to their customers has always been 100% throughout the many years we have been customers.”


“I’ve wanted the Jaguar Sportbrake for sometime but thought it would be too expensive and take too much effort to change my current car. However almost as soon as I contacted the dealer at Roger Young it was made easy for me to test drive a car and sort out finance and exchange of my car. The car is fabulous and the experience was a pleasure due to being looked after by Thomas at the dealership – well done to him.”


“I would like to thank the extremely pleasant Sales Executive, Ross Jennings, I am very happy with my new Freelander 2.”


“I am and have always been pleased with the service and attention to detail from Roger Young Land Rover. The staff I deal with are always pleasant and Tom in particular this time was able to diagnose the problem quickly.The reception I received previously from both Becky and Laura was also excellent, I can’t forget their kindness which was over and above that expected of their day to day position.”


“Sales Manager Danny Street went beyond what I expected to find a suitable car and then to achieve a positive experience on handover. He is also most knowledgeable about the range and options. Having purchased six Jaguars from new, this was the most positive experience to date.”


“I would like to express my gratitude for a fabulous service from Emma in your Service Department. She was absolutely delightful to speak to, bubbly, bright and efficient, a real asset to your company and only 19 years old.”


“This dealership provides me as a customer with a fantastic retail experience and matches or exceeds other quality brands that I deal with or have dealt with in the past.”


“I would just like to thank the company, especially Don May in the recent handling of the purchase of our land rover. I was very pleased to have such an excellent service and introduction to the service team as well. Don, and the company need to be congratulated. I chose Roger Young based upon personal feedback, when I could have sourced my defender from two very local companies, it was certainly worth making the 180 mile round trip!”


“Thank you to Matt Young for our original enquiry and the loan of a long term test drive for the weekend. This started the ball rolling. We would definitely recommend you to anybody. The Utah is a well built luxurious work horse without doubt the best of the bunch of the market.”


“This is the best service I have ever had from any car dealership, but Land Rover in particular. I have lived in a number of countries and was founder of the Land Rover Offroad Experience Association in Oman. Roger Young excelled all. I left wishing that Roger Young was my local dealership. In fact, when I look to replace this Discovery, I am now tempted just to make the journey to Saltash.”


“I would just like to say thank you very much for the work that you did on my Range Rover Sport last week, it was dropped into you for a warranty issue, which you have resolved, on collection of the vehicle we found that you had also given it a clean inside and out. What a treat it was for us all! the whole family was delighted, it was lovely to be re-united with our car, and this just made it even more special, family life can be quite hard on a car, it was probably most needed! Thank you once again.”


“This is my third vehicle from this dealer. I live in Essex and I only go to this dealer because of the high standard of service, first class.”


“I’ve used Roger Young for the best part of 20 years. I was a bit worried that when they absorbed the Jaguar franchise as well, that the focus on Land Rover might be lost. Worry was completely unfounded. So, I’ll be back!”


“The whole experience from start to finish was exceptional, I was offered a long test drive and nothing was too much trouble for the staff. The in house tipper conversion that was made to the vehicle was exactly what I was after. The personal service given to me by Matt Young was excellent, he even gave up his time to show me around the conversion body shop, workshops and service bays. I can not recommend this company enough and I will be recommending Roger Young to anyone in the market for a commercial vehicle.”


“We are new Land Rover purchasers and our experience could not have been better. My wife and I were made to feel very welcome at Roger Young and are impressed with the excellent, professional and friendly service we received. We are extremely pleased with the Land Rover brand, the dealership we chose and our Discovery which is living up to expectations. Our Sales Executive, Geoff Webb, was very informative and helpful in answering our questions and explaining the various options we wished to consider in arriving at our decision. First class service from our first appointment and test drive to purchasing and collecting our vehicle and after-sales contact.”


“Having been a Land Rover customer of Roger Young for ten years, I am very pleased that the excellent customer experience that I have enjoyed over the time is fully replicated in their Jaguar service arrangements. I will remain a loyal customer.”